Shipment and Return Policy

Shipping, Returns & Refunds Policy

At CosParty, we are committed to providing a smooth and reliable shopping experience for every customer. Please read our shipping, return, and refund policies carefully before placing an order.

1. Order Processing & Shipping

Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is successfully received.

Shipping Methods & Costs

  • Multiple shipping methods are available and will be displayed during checkout along with applicable costs.

  • From time to time, we may offer free shipping promotions, which will be clearly stated.

Shipping Notifications

  • Once shipped, you will receive a confirmation email with tracking information so you can follow the status of your package.

Estimated Delivery Times

  • Europe: 5–10 business days

  • USA & Canada: 7–14 business days

  • Asia & Australia: 10–20 business days

  • Rest of world: 10–25 business days

We guarantee a maximum delivery time of 30 days. Please note that delays may occur due to customs clearance, courier issues, or holidays.

International Shipping

  • We ship worldwide. However, some destinations or products may be restricted due to legal, regulatory, or logistical reasons. If restrictions apply to your order, we will notify you.

  • Customs Duties & Taxes: International shipments may incur duties, VAT, or other fees. These charges are the customer’s responsibility.

2. Returns & Exchanges

We want you to love your cosplay purchase. If you’re not satisfied, you may return your order under the conditions below.

Eligibility

  • Returns must be requested within 30 days of delivery.

  • Items must be unused, unworn, unwashed, and in their original condition and packaging, including all tags, manuals, and accessories.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items
For hygiene and production reasons, the following items cannot be returned:

  • Worn or opened wigs, hosiery, socks, and intimate accessories

  • Custom-made or tailored costumes

  • Clearance, final sale, or promotional “surprise/mystery” bags

Return Process

  1. Contact us at cospartyco@gmail.com with your order number and reason for return.

  2. Our team will confirm eligibility and provide the return address and instructions.

  3. Ship the item back within 14 days of approval. We recommend using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).

Refunds

  • Once your return is received and inspected, we will notify you by email.

  • Approved refunds are issued to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

  • We do not currently offer direct exchanges. To change size or style, please return your item for a refund and place a new order.

Exceptions

  • In rare cases where we accept a return of a used or incomplete item, a handling fee of at least 25% of the product price will be deducted from the refund.

3. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at cospartyco@gmail.com. Depending on the situation, we may offer a replacement, repair, or full refund at no additional cost.

4. Contact Us

If you have any questions about shipping, returns, or refunds, please reach out to us:

CosParty (PXRVENTURES OÜ)
📧 Email: cospartyco@gmail.com

☎️ Phone: +1 (223) 253-2079 (Mon–Fri, 9:00–17:00 CET)
📍 Address: Tornimäe tn 3/5/7, Kesklinna linnaosa, 10145 Tallinn, Estonia